Refunds
You have 30 days from when your artwork arrives to request a return.
The artwork should be in the same condition it arrived in, and you’ll need your receipt or proof of purchase.
To start a return, you can contact me at support@katherinebampfield.com
If your return is approved, I’ll email you with easy instructions on where and how to send it back. Please don’t send anything back before reaching out first, as I won’t be able to accept it.
If you have any questions at all about returns, you can always email me at support@katherinebampfield.com. I’m happy to help.
Damages or mix-ups
Please take a look at your order when it arrives. If something is damaged, not quite right, or not what you ordered, just reach out to me right away so I can take a look and help make it right.
Exceptions | non-returnable items
Some items can’t be returned, like digital downloads or custom-made pieces. If you’re unsure about your item or have questions, just reach out. I’m always happy to help.
Exchanges
The quickest way to get a different piece is to return the one you have first. Once that return is approved, you can place a new order for the artwork you want.
Refunds
I’ll let you know once your return arrives and I’ve had a chance to look it over. I’ll also tell you if your refund is approved. If it is, the refund will go back to your original payment method within about 10 business days. Sometimes banks and credit card companies take a little extra time to show it on your end.
If it’s been more than 15 business days since your return was approved and you haven’t seen the refund yet, just email me at support@katherinebampfield.com and I’ll help you sort it out.